QUALITY CIRCLES – A Brief Introduction
quality Circle is a management technique base on voluntarily participation from the employee in one designated area and basically related to their own working area. This help to solve problem of their own area by use of various quality management tools and not stand as a group of people who gives suggestion for solving problems.
The circles are formed with aim to identify the problem or the problem which encounter during manufacturing process in industry and desired to solve for improvement of productivity and quality of products. Then, analyze the problem and solve that problem successfully.
Such QC initiatives are not only improve the productivity efficiency of system but also improve the problem solving skill, involvement and thought process of team member of QC and also motivate further for involvement of others.
JUSE (Union of Japanese Scientist and Engineers) defines the QC circles as,
“A QC Circle is a small group consisting of first-line employees who continually control and improve the quality of their network, products and services”.
1. History and evolution
The history of “Quality Circle” goes back to World War II and Japan want to improve on production and manufacturing part.
From the available literature we can essence the historical background of Quality Circles as,
Dr. Edward Deming, the eminent expert on Statistical Quality Control Techniques of United States was sent to train management personnel Japan from 1948 to 1950. It followed by the visit of another management consultant Dr. Juran during 1954 and 1955 to Japan for delivery of lecture on quality management. The Japanese transformed the teaching of these experts into a new concept “Quality Circle”. Quality circles were thus conceived in Japan by 1961 under the leadership of Dr. Kaoru Ishikawa, then an engineering Professor in Japanese prestigious Tokyo University. Thus the first quality circle was registered with JUSE during May 1962.
The quality circles are formed to keep on improving by use of statistical techniques and there by growth of the industry and of nation.
2. Introduction and spread of QCs in India
The spread of Quality circle in India is very interesting, and at present “Quality Circle Forum of India” known by abbreviation “QCFI” is the nodal agency.
The QCFI is a recognized body who represent the QC movement in India. On 31st December 1982 the Quality Circle Forum of India was registered as a non-profit and non-political organization under AP Public Society’s Act.
To spread the awareness among the employees working the Indian industries, QCFI is continuously working on formation of various chapters in cities of states.
In India Quality Circle concept was first introduced by BHEL, Ramachandrapuram
Hyderabad, in the year 1981.
3. Concept and working
The concept of the Quality Circle is based on followings basic principles:
- First and most important point is improvement.
- Improvement in department where employee works and result in improvement of organization.
- De- bottlenecking of the problem by involvement of members.
- Improve on quality of product and or services.
- Reduction in cost involved.
- And ultimate goal is to gain customer satisfaction.
4.Benefits of Quality Circle
The benefits of Quality Circle can be summarized as,
- Development of leadership through Quality Circle.
- Enhancement of knowledge of participating volunteers about various quality tools.
- Improvement of work environment
- Improvement in work culture
- Overall improvement of organization by customer satisfaction.
- Develop skill of presentation and so communication skill.
- Increase confidence level of employee after each success.
In nut shell Quality Circle can be stated as,a group activity with aim to improve on quality, productivity and overall efficiency in product manufacturing and service industries.